Mitel

Communication Technologies, your value-added Authorized Partner with Mitel, will bolster your Mitel environment with a comprehensive range of collaborative unified communications solutions for you by providing the advantage of complete support from a knowledgeable team of certified experts.

Communication Technologies adds Value to your Mitel Business Solutions

Communication Technologies is uniquely positioned to provide value-added services and support your organization with a number of integrated technologies and solutions.

Mitel UC Solutions

Mitel UCaaS and CCaaS Solutions

MiCollab

Powering communications for when and where you need it. With MiCollab, your business has everything it needs to connect, communicate and collaborate across blended environments driving the exchange of thoughts and improving the speed and quality of decision making.

KEY BENEFITS

EVERYTHING YOU NEED IN ONE PLACE

Remove the need to flip between multiple apps to get the job done by providing employees with a single application for voice, video, messaging, presence, audio conferencing, mobility and team collaboration

MULTIPLE DEVICES - SINGLE EXPERIENCE

Get a communications experience that’s consistent across all of your devices. Stop a conversation on one device and pick it up on another. It’s that simple

INCREASED BUSINESS PRODUCTIVITY

With collaboration, conferencing and messaging all rolled into a single, unified service, employees spend less time trying to connect and more time engaged in productive communications. 

HARNESS THE POWER OF TEAMS

Keep up with projects, stay connected with colleagues, and boost the sharing of knowledge and ideas across business silos. Extend the power of teams beyond your walls so they can easily and intuitively do the same with clients and partners

COLLABORATION FOR WHEN -AND WHERE- YOU NEED IT

No longer is collaboration limited to huddle rooms and conference tables. Collaborate anywhere, on any device, with the same set of tools and a consistent look and feel. Whether you’re in the office, at home or on the road

SIMPLE DEPLOYMENTS

Deployment QR Codes simplify the process for deploying devices clients or redeploying them by the users themselves

IS THIS PRODUCT RIGHT FOR YOU?

FEATURES

• Single, unified experience

• Connects unified communication with team collaboration

• Available for PC, Mac, Web, and Mobile Devices

• Mobile-first design

• Real-time voice and video calling

• Audio conferencing with web sharing

• Single number reach

• Simultaneous ringing / Mobile twinning

• Persistent collaborative workspaces

• Individual and group chat

• File annotation

• WebRTC softphone

• Calendar integration

• Outlook® integration

• Tap-to-connect team meetings

• File sharing / Screen sharing

• Secure remote working

• Multi-region / language support

BRING YOUR MEETINGS TO LIFE

Add rich, collaboration capabilities to meetings, whether planned or impromptu, with video, desktop sharing, and document collaboration. Plus, you can make it possible for workgroups and others outside the business to share ideas and work together toward common project goals.  

GET MORE DONE FROM ANYWHERE

Access the same rich phone and collaboration features you enjoy from your office anywhere, so you can seamlessly transition from the office to the airport, the golf course or your kids’ football practice without missing an interaction.

SUPERCHARGE TEAM INTERACTIONS

Break down the barriers of siloed team environments with robust team collaboration tools that bring powerful productivity to desktops and mobile devices. With MiTeam, you can extend your team inside or outside company walls to bring remote workers, vendors, partners and customers into the conversation.

MiCloud Services

MiCloud Connect Contact Center

Take advantage of this all-in-one, hosted call center solution with enterprise-grade performance.

Key Benefits:

Designed for easy operation

You want to spend your time managing your business, not your call center.

Key features for optimal performance

MiCloud Connect Contact Center has all the features you need for call center efficiency and effectiveness.

Real-time actionable reporting

Improve service levels, adjust staffing and anticipate needs

MiCloud Flex Center

Delivering an exceptional customer experience is the number one priority for most companies. With MiCloud Flex Contact Center, you can manage your customer interactions more effectively without managing the complexity of a traditional contact center so you can focus on maximizing sales and customer satisfaction. In today’s digital age, the definition of customer experience has changed. Expectations of what it should be are higher than they have ever been. Consumers are no longer content with the nine-to-five regiment. They expect to connect any time, day or night. They expect the freedom to choose which channels to interact through. They expect to receive instant answers through seamless digital interactions. And with a cloud-based contact center, they will.

Key Benefits:

Interact how customers want

Your customers desire a memorable experience and you want to give it to them. So deliver one worthy of this hyper-connected generation by interacting through voice, email, chat, SMS and even social media. Keep your door, and their options, open with a cloud contact center so they will have every opportunity to talk to you and no reason not to.

Improve First Contact Resolution

Agents collaborate instantaneously with experts to resolve customer inquiries on first contact resulting in fewer interaction transfers and customer call backs.

Be agile Scale easily

Your business moves fast so the tools you use should be just as agile. By housing your services, features and applications in the cloud, your employees can deliver the same great customer experience anywhere. You’ll also be able to scale easily, anytime, anywhere, so you can meet seasonality and growth head on.

Cut costs and be efficient

Whether it’s time or money, you can be doing better things with your budget than spending it on a server or additional software. With everything you need integrated into a single solution that’s hosted in the cloud, you can deliver an exceptional customer experience while aligning costs with usage.

Break down the silos

Traditional siloed contact centers are costly to manage and complex to integrate. With MiCloud Flex Contact Center, you can manage all of your customer interactions with a virtual workforce while taking advantage of the latest industry features—bringing your entire business closer to the customer.

Tackle the resource issue

By running contact center software from the cloud, customer care managers have the flexibility to find and retain top talent, regardless of location. It’s no wonder why cloud contact centers are growing at an astronomical rate.

Seamless integration

Integrate seamlessly with existing CRM and ERP systems using our REST APIs and easily add non-traditional channels like WhatsApp, WebRTC video and IoT events into your workflows.

Features

  • Data-Driven Skills-Based Routing
  • Voice, Chat, SMS, Email, FAX, Social Media, and 3rd party media
  • Self-Service IVR
  • Speech Recognition and Text-to-Speech
  • Expected wait time and position in queue announcements and web display
  • Workflow Designer
  • Customizable real-time dashboards
  • Standard and custom historical reporting tools
  • Omnichannel case management
  • Outbound dialing and messaging
  • Scheduled and real-time callbacks
  • Agent/Supervisor instant messaging
  • Silent monitoring / barge-in
  • Built-in Call Recording
  • Integrated Quality Monitoring
  • Built-in Workforce Scheduling
  • Integrated Workforce Management
  • Standard & customized CRM integrations

MITEL 6900 IP SERIES

The 6900 IP Series is a powerful suite of desk phones with crystal clear audio, advanced features and a broad array of accessories to improve productivity and mobility in today’s modern business environment.

6940 IP Phone

The powerful productivity enhancing desk phone that gives business leaders the edge.

  • 7” (800x480 pixel) color LCD Touch Display
  • Bluetooth 4.1
  • Mobile Integration
  • Mobile phone charging port
  • Cordless BT speech optimized handset
  • Enhanced full-duplex speakerphone
  • 96 Programmable keys
  • 6 context sensitive soft keys

6930 IP Phone

A robust and highly customizable desktop communication tool designed to maximize the communication experience.

  • 4.3” (480x272 pixel) color display
  • Bluetooth 4.1
  • Mobile Integration
  • USB Mobile phone charging point
  • 72 Programmable keys
  • 5 Context sensitive soft keys
  • Speech optimized corded handset
  • Support for optional Cordless handset
  • Enhanced full-duplex speakerphone
  • Highly customizable via optional accessories

6920 IP Phone

Designed from the ground up to combine flexibility and reliability for all users.

  • 3.5” QVGA (320x240 pixel) color display
  • Speech optimized corded handset
  • 18 Programmable Keys
  • 4 Context sensitive soft keys
  • Native DHSG/EHS analog headset support USB port for headsets and accessories

6910 IP Phone

An enterprise grade desktop phone with standard telephony features - ideal for business of all sizes.

  • 3.4” (128x48 pixel) monochrome backlit display
  • Eight programmable keys
  • High definition corded handset
  • Wideband audio speakerphone
  • Dual Gigabit Ethernet ports

MITEL 6900 SERIES PERIPHERALS AND ACCESSORIES

Experience unparalleled flexibility through a broad array of add-on user installable accessories that enable the 6900 series phone family to be tailored to specific user needs to meet the demanding needs of today’s users.

CORDLESS VOICE OPTIMIZED HANDSET

The cordless voice optimized handset allows users to enjoy clearly discernable conversations in a variety of environments without being physically tied to their desk phone.

EXPANSION MODULES

The Mitel M695 can easily add 28 buttons to the existing personal keys on a 6920,6930 or 6940, enabling the 6900 Series IP phones to become robust productivity enhancing desktop communication tools for users who need to monitor a large number of lines or Busy Lamp Fields.

INTEGRATED DECT HEADSET

The Integrated DECT Headset delivers a range of up to 300 feet (100 meters) of personal area mobility, helping users avoid missed calls while stepping away to the printer, copier or colleagues’ offices.

MIVOICE S720 SPEAKERPHONE

Adding the benefit of completely hands-free communication, the MiVoice S720 enables users to work on their computers, handle documents, or take notes during conference calls.

WLAN ADAPTER

The WLAN Adapter delivers wireless 802.11 a/b/g/n dual band (2.4Ghz / 5Ghz) network connectivity to your 6900, 5300 or 6800 series phone.

INTEROPERABILITY

One-touch access to Mitel MiCollab Conference sessions, where users simply enter the Conference ID (Access Code) to be automatically joined into the conference.

The team at Communication Technologies believe you are what you do, not what you say you'll do.

Ray Sandoval - Communication Technologies inc., LLC